Backed by Y Combinator

Resolve 70% of your tickets without ever hiring another rep.

Aide is an AI support agent that learns your product from your docs, resolves the repetitive 70% of tickets, and escalates the rest to your team.

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Sounds familiar?

Your team is drowning, and the queue never empties.

The same questions, fifty times a day

Your team spends its hours copy-pasting answers to repetitive tickets, while the hard ones pile up and wait.sliding the wrong way.sliding the wrong.

Response time slips, and CSAT slips with it

The queue grows faster than you can hire, so customers wait longer and your numbers keep sliding the wrong way.sliding the wrong way.

You're still answering tickets at 11pm

There's no nights or weekends cover, so support never switches off, and the CEO still asks why it's slow.sliding the wrong way.sliding the wrong way.

The Solution

Meet Aide, the support agent trained on your docs.

Resolve the repetitive 70% of tickets

Aide answers the same questions instantly, so your team stops copy-pasting and the queue clears.

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Answers built from your own product knowledge

Aide trains on your docs and past tickets, so every reply matches how your product works.

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Hard tickets always reach a human.

When Aide isn’t sure, it escalates to a human with full context, so nothing ever slips.

How it works

How does Aide resolve tickets on its own?

Step 01

Connect your helpdesk and docs

Plug Aide into Zendesk, Intercom, or Front and point it at your help center. Takes minutes.

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Step 02

Aide learns your product

It reads your docs and past tickets, so every answer matches how your product actually works.

Step 03

It resolves, or it escalates

Aide handles the repetitive tickets instantly and routes anything it’s unsure of to a human.

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What you get

What does Aide actually do for your whole team?

Resolves the repetitive 70%

Aide answers the common tickets in seconds, so your team handles the rest.

Resolves the repetitive 70%

Aide answers the common tickets in seconds, so your team handles the rest.

Trained on your own docs

Every answer comes from your help center and past tickets, never a guess.

Trained on your own docs

Every answer comes from your help center and past tickets, never a guess.

Knows when to escalate

Unsure tickets go straight to a human, with the full thread for context.

Knows when to escalate

Unsure tickets go straight to a human, with the full thread for context.

Works around the clock

Nights and launch-day peaks get instant answers without a night shift

Works around the clock

Nights and launch-day peaks get instant answers without a night shift

See everything in one dashboard

Track deflection, response time, and CSAT, and show the numbers upward

See everything in one dashboard

Track deflection, response time, and CSAT, and show the numbers upward

Replies in your brand voice

Aide matches your tone, so answers sound like your best rep wrote them.

Replies in your brand voice

Aide matches your tone, so answers sound like your best rep wrote them.

Pricing

How much does Aide cost each month?

Starter

For founders and small teams still answering tickets themselves.

/month

Up to 500 resolved tickets a month

One helpdesk integration

Trains on your docs and past tickets

Live dashboard for deflection and response time

Email support

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No credit card.

Growth

For a growing support team that needs the queue under control.

/month

Up to 2,000 resolved tickets a month

All integrations (Zendesk, Intercom, Front, Slack)

Dashboard with response time, and CSAT

Brand voice and tone controls

Priority support and custom handoff rules

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Popular

Scale

For high-volume teams that need control and reporting.

/month

Unlimited resolved tickets

Advanced controls and full audit log

SSO and custom data rules

Hands-on onboarding and migration help

Dedicated support

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Or talk to us about your volume.

FAQ

Common questions about Aide

How do I know Aide won’t give customers wrong answers?

Aide only answers from your docs and past tickets, never from guesswork. When it isn’t confident, it escalates to a human instead of making something up. You can review every reply it sends.

How is Aide different from a chatbot or my helpdesk’s built-in AI?

A rule-based chatbot only matches exact phrases, which is why customers hate it. Aide reads your actual docs and resolves the ticket, then escalates the rest. It goes deeper than a generic native feature because it trains on your own product knowledge.

Does Aide work with Zendesk, Intercom, and Front?

Yes. Aide connects to Zendesk, Intercom, Front, and Slack in a few clicks, then trains on your help center and past tickets. No engineering project required.

What happens when Aide can’t resolve a ticket?

It hands the ticket to your team with the full thread and its best guess flagged. You set the rules for what Aide handles on its own and what it always escalates.

Does Aide replace my support team?

No. Aide takes the repetitive tickets off their plate so your team can spend time on the hard, high-value ones. It frees your team instead of cutting it.

Is my customer data safe with Aide?

Yes. Your data stays yours, it’s encrypted, and Aide trains only on your content. We never sell your data and never use it to train another company’s agent.

How do I know Aide won’t give customers wrong answers?

Aide only answers from your docs and past tickets, never from guesswork. When it isn’t confident, it escalates to a human instead of making something up. You can review every reply it sends.

How is Aide different from a chatbot or my helpdesk’s built-in AI?

Does Aide work with Zendesk, Intercom, and Front?

Yes. Aide connects to Zendesk, Intercom, Front, and Slack in a few clicks, then trains on your help center and past tickets. No engineering project required.

What happens when Aide can’t resolve a ticket?

It hands the ticket to your team with the full thread and its best guess flagged. You set the rules for what Aide handles on its own and what it always escalates.

Does Aide replace my support team?

No. Aide takes the repetitive tickets off their plate so your team can spend time on the hard, high-value ones. It frees your team instead of cutting it.

Is my customer data safe with Aide?

Yes. Your data stays yours, it’s encrypted, and Aide trains only on your content. We never sell your data and never use it to train another company’s agent.

How do I know Aide won’t give customers wrong answers?

How is Aide different from a chatbot or my helpdesk’s built-in AI?

Does Aide work with Zendesk, Intercom, and Front?

What happens when Aide can’t resolve a ticket?

Does Aide replace my support team?

Is my customer data safe with Aide?

Are you ready?

Take the repetitive tickets off your team’s plate

Connect Aide to your helpdesk, let it learn your product, and watch the queue start clearing within the first day.

Resolve your first ticket free

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